![]() ![]() In the 2014 Edelman Trust Barometer, only 20% of general public respondents trusted business leaders to tell the truth and make ethical and moral decisions. In research by Ken Blanchard (published in 2010) involving more than 1,000 leaders, 59% indicated they left an organization due to trust issues, citing communication and dishonesty as key contributing factors. In a 2009 paper by Stephen Covey, he reported that only 49% of employees trust senior leaders and only 28% believe CEOs are a credible source of information. In a 2003 Towers Perrin study of 1,000 working Americans, communications about the company's strategy, performance, and competitive challenges were viewed as credible by less than half the employees and appeared dishonest to roughly 25% of the employees. How significant is the lack of trust in leaders today? Data substantiate the severity of the lack of trust and that it is an ongoing concern. This happens despite company core values that include "respect for our associates." Does this or a similar story sound familiar? Have you witnessed it in an organization you know? The program is very successful and the reward for the employees who streamlined processes is firing because they are no longer needed for the jobs they used to perform. Some of the stories make national headlines, but many more don't.Ĭonsider this trust-buster that has occurred in many companies: The company embarks on a Lean Six Sigma effort to reduce cost, cycle time, and waste. Yet scandals such as those at Enron, WorldCom, and Parmalat, as well as those involving leaders at charitable organizations and in government at all levels, have contributed to a crisis in ethics and lowered trust in CEOs and other senior leaders. Organizations that have trust in leaders and trusting employee relationships outperform "non-trusting" organizations. Insights on the Road to Performance Excellenceīaldrige Performance Excellence Program February/March 2015. ![]() ![]() Baldrige Excellence Framework Expand or Collapse.Are You Ready to Address Your Business Challenges and Get National Recognition?.easyInsight: Take a First Step Toward a Baldrige Self-Assessment. ![]()
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